Refund Policy

At FashionShopa, your satisfaction is our top priority. If you need to return a product or request a refund, we have established a straightforward process to assist you. Below, you'll find our return and refund policy along with a timeline for expected processing times.

Return Eligibility

Defective or Damaged Items:
If you receive a product that is defective or damaged, please contact our Customer Support Team at service@fashionshopa.com within 7 days of receiving your order. We will guide you through the return process and offer a replacement or a full refund.

Incorrect Item:
In the unlikely event that you receive the wrong item, please notify us within 7 days of receiving your order. We will provide instructions on how to return the incorrect product, and we will send you the correct item promptly.

Unopened and Unused Products:
If you wish to return an unopened and unused product for reasons other than those listed above, please contact us within 14 days of receiving your order. You may return the product for a refund, and you will be responsible for the return shipping costs.

Return Process

  1. Contact Us:
    Begin the return process by emailing service@fashionshopa.com. Please include your order number, a detailed description of the issue, and any relevant photos.

  2. Approval and Return Authorization:
    Our Customer Support Team will review your request and, if eligible, provide you with a Return Authorization (RA) number. This number is required for processing your return.

  3. Return Shipping:
    Carefully pack the item(s) in the original packaging, including all accessories. Clearly mark the RA number on the outside of the package. Return shipping costs are your responsibility.

  4. Refund or Replacement:
    Upon receiving and inspecting the returned item(s), we will process your refund or send a replacement. Refunds will be issued to the original payment method, and replacements will be dispatched promptly.

Refund Processing Timeline

The following chart outlines the expected processing times for each step of the return and refund process:

Process Step Expected Processing Time
Customer initiates return Within 3 days
Approval and RA issuance Within 3 days
Return shipment received by us Within 7 days
Inspection and processing Within 3 days
Refund issuance or replacement Within 3 days
Total Refund Process Time Up to 20 days

Please be aware that the total time for processing a refund may take up to 20 days from the initiation of the return to the completion of the refund or dispatch of a replacement. The actual timeline may vary based on return shipping duration and payment processing times by your financial institution.

Contact Information

For any questions or assistance regarding returns or refunds, please contact our Customer Support Team at:

We are dedicated to providing a smooth and transparent return and refund experience. Thank you for shopping with FashionShopa.